Nordhaven advised Pureservice, a SaaS solution for Enterprise Service Management

20 dec 2024

Nordhaven advised Pureservice, the leading domestic mid-market SaaS solution for IT and Enterprise Service Management in a majority sale to the Swedish investment company Pamir

Pureservice was founded by domain experts within IT and business support workflows who identified a need for an efficient and streamlined “plug-and-play” service management solution requiring minimal consulting and easy configurability. The solution has been developed as a scalable technology platform that increasingly utilizes automation and AI to improve workflows and customer experiences. Pureservice has a strong presence within robust verticals such as municipalities, lawyers, tech-and IT services providers. Pureservice’s value proposition resonates with many, and they are trusted by a well-diversified customer base of +300 mid-market and enterprise customers, with growing recurring SaaS subscription revenue and consistent profitability.
 
Together with Pamir, Pureservice will continue to work on its growth strategy to expand - both in its existing core markets, new geographies, and new customers - complemented by high ambitions in product development with new functionality for existing customers.
 

About Pureservice
Pureservice was founded in 2008 and demerged from Syscom (now DXC Technology Norge) in 2018, continuing the journey on a stand-alone basis. Pureservice’s mission is to create an easier and more independent workday by enabling agents to provide exceptional service. The company is today an expert-led organization with +25 employees focusing on technical excellence and superior product delivery.
 
About Pamir
Pamir is an investment company with a long-term ownership perspective in profitable software companies. Since inception in 2012, Pamir has built a software house currently consisting of eight industry verticals, supported by a team with hands-on entrepreneurial experience from building sustainable growth businesses. Pamir invest in companies with EV up to SEK 500m, and prefer to take majority stakes. The current portfolio consists of eight company groups with a collective revenue of SEK +600m, growing at ~30% and with an EBITDA-margin of ~25%.
 

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